Support Center
Welcome to AI Video Support

We're here to help you get the most out of AI Video! Whether you're a new user or an experienced creator, our support team is dedicated to ensuring you have a smooth and enjoyable experience with our AI-powered video and image generation platform.

Below you'll find answers to frequently asked questions, troubleshooting guides, and multiple ways to get in touch with our support team.

Getting Started

First Time Users

Welcome to AI Video! Here's how to get started:

  1. Download and Install: Get AI Video from the App Store
  2. Create Account: Sign up with your email address
  3. Choose Plan: Select a subscription plan that fits your needs
  4. Start Creating: Begin generating AI videos and images
🎨

AI Image Generation

Create stunning images from text descriptions

🎬

AI Video Creation

Transform images into animated videos

⚙️

Customization

Choose aspect ratios and motion levels

💾

Cloud Storage

Access your creations from anywhere

Frequently Asked Questions
How does AI Video work?
AI Video uses advanced artificial intelligence models to generate images from text prompts and create animated videos from static images. Simply describe what you want to create, and our AI will bring your imagination to life with high-quality, customizable output.
What subscription plans are available?
We offer several subscription tiers: a free plan with basic features and watermarked content, and premium plans with enhanced features, higher quality generation, watermark removal, and more generation credits per month.
How long does generation take?
Generation times vary based on content complexity and server load. Simple images typically generate in 10-30 seconds, while complex videos may take 1-3 minutes. We're constantly working to improve generation speeds.
Can I use generated content commercially?
Yes! You own the rights to all content you generate with AI Video. You can use it for personal, commercial, or creative projects. However, please ensure your prompts don't infringe on others' intellectual property.
What if I'm not satisfied with the results?
We offer unlimited regeneration attempts with your subscription. If you're still not satisfied, you can refine your prompts, adjust settings, or contact our support team for personalized assistance.
How do I manage my subscription?
You can manage your subscription through the App Store settings on your device, or contact our support team for assistance with plan changes, cancellations, or billing questions.
Troubleshooting

Common Issues and Solutions

App Won't Launch

  • Ensure your device meets minimum system requirements (iOS 13.0+)
  • Try restarting your device
  • Check if you have sufficient storage space
  • Reinstall the app from the App Store

Generation Fails

  • Check your internet connection
  • Verify you have sufficient credits
  • Try simplifying your prompt
  • Check if the service is experiencing high demand

Poor Quality Results

  • Use more detailed and specific prompts
  • Try different aspect ratios
  • Experiment with different motion settings
  • Consider upgrading to a premium plan for higher quality

Account Issues

  • Verify your email address is correct
  • Check your spam folder for verification emails
  • Ensure your subscription is active
  • Contact support for account recovery assistance
Pro Tip: If you're experiencing persistent issues, try clearing your app cache, updating to the latest version, or reaching out to our support team for personalized assistance.
Tips for Better Results

Writing Effective Prompts

  • Be Specific: "A majestic dragon with golden scales flying over a medieval castle at sunset" instead of "dragon"
  • Include Details: Mention colors, lighting, style, and mood
  • Use Descriptive Language: "Photorealistic," "cartoon style," "oil painting"
  • Specify Composition: "Close-up portrait," "wide landscape," "aerial view"

Optimizing Video Generation

  • Choose Appropriate Motion: Low motion for subtle effects, high motion for dynamic scenes
  • Select Right Aspect Ratio: 9:16 for social media, 16:9 for widescreen, 1:1 for square formats
  • Consider Source Image: High-quality, clear images produce better videos
  • Experiment with Settings: Try different combinations to find your preferred style

Managing Your Workflow

  • Save your favorite prompts for future use
  • Organize your generated content in the app
  • Use the batch generation feature for multiple variations
  • Download and backup important creations
Contact Support

Can't find the answer you're looking for? Our support team is here to help! Fill out the form below and we'll get back to you within 24 hours.

Other Ways to Reach Us

Direct Email: app.support@whalewaytech.com

Response Time: We typically respond within 24 hours during business days

Business Hours: Monday - Friday, 9:00 AM - 6:00 PM (EST)

Company: Whaleway Tech

Last Updated: August 2025
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